Terms & Conditions

These Terms and Conditions govern your reservation, stay, dining, and use of all hospitality services provided by Hotel Dolphin Grand, located at Plot No. A-1, B-12/119, Beside LIC Office, Bhelupur, Varanasi, Uttar Pradesh 221001.

By confirming a reservation, registering at check-in, or utilizing any hotel facility (including our Shahnai Banquet Hall and Udupi Sagar Pure Veg Restaurant), you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

• Advance Guarantee & Confirmation: Room and banquet reservations are confirmed upon receipt of the applicable advance deposit, guarantee pre-authorization, or full tariff payment as specified at the time of booking.
• Minimum Age Requirement: The primary guest registering at check-in must be at least 18 years of age and possess the legal capacity to enter into a lodging agreement.
• Tariffs & Room Occupancy: Confirmed room rates include the specific occupancy, beds, and amenities outlined in your booking voucher. Any extra beds, additional guests, or specialized meal plans will be charged at prevailing hotel rates.
• Corporate & Group Reservations: Bulk room allocations and corporate bookings are subject to separate formal agreements, purchase orders, or contract schedules.

• Standard Timings: Standard Check-In time is from 2:00 PM onwards, and standard Check-Out time is by 11:00 AM.
• Early Check-in & Late Check-out: Early arrival and late departure requests are subject to room availability on the date of travel and may incur additional half-day or full-day charges. Guests anticipating late evening arrival are requested to inform the Front Desk in advance to ensure seamless room readiness.
• Mandatory Identification: In accordance with local statutory and police regulations, all adult guests must present an original, valid government-issued photo identification with proof of address (Aadhaar Card, Passport, Voter ID, or Driving License) upon check-in.

• Vegetarian Food Policy: Hotel Dolphin Grand maintains a strictly vegetarian culinary environment. Bringing, preparing, ordering from outside, or consuming non-vegetarian food or outside alcoholic beverages inside guest rooms, banquet halls, or public areas is strictly prohibited.
• Smoke-Free Policy: Smoking is strictly forbidden in all guest rooms, bathrooms, passages, elevators, and indoor dining halls. A specialized deep cleaning fee of ₹2,500 will be levied on violations.
• No Pets Allowed: In the interest of guest hygiene, comfort, and allergen control, pets and animals are not permitted on the hotel premises.

Guests are advised to keep their personal belongings, cash, jewellery, travel documents, and other valuables securely stored during their stay.

Where in-room electronic safes are available, guests are encouraged to use them and immediately report any security concerns or missing belongings to the Front Desk.

• Settlement Schedule: All room tariffs, restaurant dining, banquet packages, and incidental folios are priced and payable in Indian Rupees (INR). Room tariff balances must be settled at the front desk upon check-in before room keys are issued.
• Incidental & Dining Dues: Charges incurred during your stay—including room service, Udupi Sagar pure vegetarian restaurant meals, extra beds, or telephone calls—will be added to your folio and must be settled prior to check-out.
• Payment Methods: We accept UPI (Google Pay, PhonePe, Paytm, BHIM), IMPS / NEFT Direct Bank Transfers, Major Credit/Debit Cards (Visa, MasterCard, RuPay), and Cash within statutory limits.
• Goods & Services Tax (GST): Official computer-generated tax invoices reflecting the hotel's registered GSTIN, SAC codes, and applicable CGST + SGST or IGST are provided digitally or in printed format.

All reservation cancellations, amendments, date shifts, and refunds are governed strictly by our official Cancellation & Refund Policy.

Cancellation deadlines are calculated based on 2:00 PM IST on the check-in date. Slabs: Individual Bookings of 1–4 rooms (30+ days: 100% refund, 15–29 days: 50% refund, 8–14 days: 25% refund, 7 days or less: No refund); Group Bookings of 5+ rooms (30+ days: 100% refund, 20–29 days: 50% refund, 19 days or less: No refund); Banquet & Events (Advance deposits are non-refundable once confirmed).

Cancellation requests are reviewed within 2 business days. Eligible approved refunds are initiated within 7 to 10 business days via the original payment method wherever technically possible.

• Courteous Conduct: Guests are expected to maintain courteous behavior toward other hotel guests, staff, and management. To preserve a peaceful stay, loud noise and disruptive behavior are prohibited during night quiet hours (10:00 PM – 7:00 AM).
• Damage to Hotel Property: Guests are expected to exercise reasonable care with hotel property. Any intentional or negligent damage to hotel rooms, linen, electrical appliances, sanitaryware, or banquet infrastructure will be assessed and billed directly to the guest.
• Right of Admission: Hotel Dolphin Grand management reserves the right of admission and may initiate lawful eviction of any guest engaged in illegal activities, severe public intoxication, harassment, or verbal/physical abuse toward staff or guests, in accordance with applicable law and without refund liability.

These Terms and Conditions shall be construed and interpreted in accordance with the substantive laws of the Republic of India.

Any controversy, claim, or dispute arising out of or relating to your reservation, stay, banquet booking, or service at Hotel Dolphin Grand that cannot be resolved amicably shall be subject to the legal jurisdiction of the competent civil courts situated in Varanasi, Uttar Pradesh, India.

Hotel Dolphin Grand reserves the right to review, update, or modify these Terms and Conditions periodically to reflect changes in hospitality operations, statutory requirements, or hotel guidelines.

Material updates will be published directly on this official webpage with a revised effective date. Reservations confirmed prior to any policy amendment remain governed by the terms in effect at the time of booking confirmation, except where changes are mandated by applicable law.