Cancellation & Refund Policy
Please review our official reservation terms below. Different cancellation guidelines apply based on your booking category: Individual Room Bookings (1–4 Rooms), Group Bookings (5+ Rooms), and Marriage or Corporate Events.
Book with Confidence & Transparency
At Hotel Dolphin Grand, we understand that travel schedules and event plans may change unexpectedly. We provide clear, structured, and fair cancellation and refund guidelines to ensure transparent hospitality management. All refund percentages (100%, 50%, or 25%) are calculated on the eligible advance deposit or payment received for the booking. All cancellation deadlines are strictly measured against the hotel's standard check-in time of 2:00 PM Indian Standard Time (IST) on the scheduled arrival date.
Individual Room Bookings
Standard reservations for solo travelers, couples & family stays
Group Reservations
Bulk reservations for tour groups, delegations & reunions
Marriage & Corporate Events
Shahnai Banquet Hall, weddings & corporate conferences
Refund Process & Important Guidelines
Learn how cancellation requests are reviewed, eligible refunds are processed, and third-party bookings or statutory taxes are handled.
Review & Approval Timeline
All cancellation and refund requests are verified and reviewed by our central reservations desk within 2 business days of receiving written notice. Once verified, an official cancellation confirmation voucher and computation summary will be issued to the guest's registered email.
Processing & Payment Method
Eligible refunds will be initiated within 7–10 business days after the cancellation request has been reviewed and approved. Where technically possible, refunds will be issued through the original payment method (bank transfer, credit/debit card, or UPI). The time required for the amount to appear in your account depends on your banking institution or card provider.
Written Request Submission
All cancellation or date amendment requests must be submitted in writing via email to [email protected] from the guest's registered contact email. Inquiries must include the Booking Reference Voucher Number, Primary Guest Name, and Scheduled Check-in Date. Verbal or telephonic cancellations cannot be processed without email confirmation.
Taxes & Gateway Fees
Applicable taxes, government GST provisions, and payment gateway transaction fees will be handled strictly in accordance with statutory regulations and the specific terms disclosed at the time of reservation. Cancellation invoices with adjusted GST treatment are provided upon request.
Third-Party & OTA Bookings
Reservations booked through third-party platforms (including MakeMyTrip, Booking.com, Agoda, Goibibo, or travel agents) are subject to the specific cancellation policies, deadlines, and refund schedules of that respective platform. Hotel Dolphin Grand cannot directly modify or cancel OTA bookings; guests must initiate all requests through the original booking portal.
Hotel Cancellations & Force Majeure
In the rare event that Hotel Dolphin Grand must cancel or modify a confirmed reservation due to unforeseen operational emergencies, technical failures, or force majeure events, the guest will receive a 100% full refund of all amounts received, or the option to reschedule to an alternative date or comparable accommodation with mutual consent.
Have Questions Regarding Your Reservation?
Our central reservations and guest assistance team in Bhelupur, Varanasi is always available to assist with booking verifications, cancellation inquiries, or refund status.